This Privacy Policy explains how information about you is collected, used and disclosed by California Fish Grill, LLC (“California Fish Grill,” “we” or “us”). This Privacy Policy applies to information we collect when you use our website (the “Site”), visit our restaurants or otherwise interact with us.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Site or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.
collection of information
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create an online account, make a purchase in our restaurants or through the Site, apply for a job, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, gender, birth date, favorite restaurant location and any other information you choose to provide.
We collect payment card information on the Site, but we do not store full payment card numbers and all transactions are processed by our third-party payment processor.
Information We Collect Automatically When You Use the Site
When you access or use our Site, we automatically collect information about you, including:
- Log Information: We collect log information about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site.
- Location Information: With your consent, we may collect information about your real-time location when you attempt to place an order from your mobile device. For more details, please see the “Your Choices” section below.
- Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience, see which areas and features of our Site are popular and count visits. Web beacons are electronic images that may be used in our Site or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see the “Your Choices” section below.
Information We Collect From Other Sources
We may also obtain information from other sources and combine that with information we collect through our Site.
CA Privacy Act – How to check on your data
Under the CCPA, you have the following rights:
- Right to Know: You have the right to request that we disclose to you the Personal Information we collect, use, or disclose, and information about our data practices;
- Right to Request Deletion: You have the right to request that we delete your Personal Information that we have collected from you;
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To exercise your “right to know” or your “right to request deletion,” email us at
cfgccpa@cafishgrill.com.
California Fish Grill (“CFG”) may have collected your email, name, and favorite location thru a web pop-up. If you would like to know what data we have or would like to opt out and delete your information, please email us at
optout@cafishgrill.com and we will process the request and respond within the regulated timeframe.
If you have used our online ordering service, it is through our vendor, OLO (www.olo.com). You can review their privacy policy (
https://www.olo.com/privacy-policy) and see what may have been collected. Should you wish to get removed from their system, please email us at optout@cafishgrill.com, and we will process the request and respond within the regulated timeframe.
If you have used our Guest Wi-Fi, it is through our vendor, Wisely (www.getwisely.com). You can review their privacy policy (
https://www.getwisely.com/privacy-policy) and see what may have been collected. Should you wish to get removed from their system, please email us at
optout@cafishgrill.com and we will process the request and respond within the regulated timeframe.
use of information
We may use information about you for various purposes, including to:
- Provide, maintain and improve our Site;
- Process your orders and send related information, including confirmations, status updates and receipts;
- Send you technical notices, updates, security alerts and support and administrative messages;
- Respond to your comments, questions and requests and provide customer service;
- Communicate with you about products, services, offers, promotions, rewards, and events offered by California Fish Grill and others, and provide news and information we think will be of interest to you;
- Monitor and analyze trends, usage and activities in connection with our Site;
- Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of California Fish Grill and others;
- Facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;
- Link or combine with information we get from others to help understand your needs and provide you with better service; and
- Carry out any other purpose described to you at the time the information was collected.
sharing of information
We may share information about you as follows or as otherwise described in this Privacy Policy:
- With vendors, consultants and other service providers, such as payment processors, who need access to such information to carry out work on our behalf;
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
- Between and among California Fish Grill and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and
- With your consent or at your direction.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
social sharing features
The Site may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Site with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
advertising and analytics services provided by others
We may allow others to provide analytics services and serve advertisements on our behalf across the Internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Site and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by California Fish Grill and others to, among other things, analyze and track data, determine the popularity of certain content and other websites and better understand your online activity.
We may also work with other websites or platforms (such as Facebook) to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way. To opt out, please send a letter to California Fish Grill, 17310 Red Hill Avenue, Suite 330, Irvine CA 92614 Attn: Chief Financial Officer.
security
California Fish Grill takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
transfer of information to the u.s. and other countries
California Fish Grill is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Site or otherwise providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law.
your choices
Account Information
You may update or correct information about you at any time by logging into your online account. If you wish to delete your account, please email us at
hello@cafishgrill.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Location Information
When you place an order using a mobile device, you will be asked to consent to the collection of your real-time location information. If you initially consent to our collection of this information, you can subsequently stop the collection at any time by changing the preferences on your mobile device. If you do so, certain features of our Site will no longer function.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site. Promotional Communications
You may opt out of receiving promotional emails from California Fish Grill by following the instructions in those emails or by emailing
hello@cafishgrill.com with an “Opt Out” request. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
collection of information
If you have any questions about this Privacy Policy, please contact us at:
cfgccpa@cafishgrill.com or via mail at California Fish Grill 17310 Red Hill Avenue, Suite 330, Irvine, CA 92614 Attn Chief Financial Officer.
